If you've forgotten your Apple ID password

If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.

  • Use your own device to reset your password
  • Use someone else's device to reset your password
  • If you can't change or reset your password

Use your own device to reset your password

Follow the steps below to reset your password from any trusted iPhone, iPad, iPod touch, Apple Watch or Mac.

On your iPhone, iPad, iPod touch or Apple Watch with watchOS 8 or later

  1. Go to Settings.
  2. Tap [your name] > Password & Security > Change Password.
  3. If you're signed into iCloud and have a passcode enabled, you'll be prompted to enter the passcode for your device.
  4. Follow the onscreen steps to update your password.

On your Mac with macOS Catalina or later

  1. Choose Apple menu  > System Preferences, then click Apple ID.
  2. Click Password & Security. If you're asked to enter your Apple ID password, click "Forgot Apple ID or password" and follow the onscreen instructions. You can skip the final step below.
  3. Click Change Password, then enter the password you use to unlock your Mac.

Use a trusted phone number, trusted email address, recovery key or account recovery contact

  • In some cases, you may be able to reset your password using a trusted phone number and trusted email address.
  • If you're using a recovery key for account security, you can use it to help you reset your password on your iPhone, iPad or iPod touch. Find out more about using a recovery key.
  • If you've already set up an account recovery contact, your account recovery contact can help you reset your password on your iPhone, iPad or iPod touch. Find out more about using an account recovery contact.

Use someone else's device to reset your password

You can reset your Apple ID password on a friend or family member's iPhone, iPad or iPod touch using the Apple Support app or the Find My iPhone app. You can also visit an Apple Store and ask to use a device on site.

Use the Apple Support app

Ask your friend or family member to open the App Store and download the Apple Support app on their iPhone, iPad or iPod touch. Can't download the Apple Support app?

Then open the Apple Support app and follow these steps:

  1. Under Topics, tap Passwords & Security.
  2. Tap Reset Apple ID password.
  3. Tap Get Started, then tap "A different Apple ID".
  4. Enter the Apple ID that you need to reset the password for.
  5. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

Any information that you enter will not be stored on the device.

Use the Find My iPhone app

If your friend or family member's device is using iOS 9 to iOS 12 and the Apple Support app can't be downloaded, use the Find My iPhone app instead.

  1. Open the Find My iPhone app.
  2. When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else's user name, erase it.
  3. Tap Forgot Apple ID or Password, then follow the onscreen steps.

Don't see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.

If you've tried the previous steps or live in a country or region where the Apple Support app is not available, you can still reset your password and regain access to your account by using account recovery. In some cases, you may have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code that is sent to your primary email address. Find out more about account recovery.

If you can't change or reset your password

If you've tried the previous steps and have been unable to change or reset your password, try following these steps instead.

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